As of November 2024, PrimeMLS has begun invoicing individual customers for quarterly fees. This page addresses frequently asked questions associated with this update.
1. Can Office Heads still pay for the entire office?: Yes, Office Heads can still pay for the entire office. Just go to the "Office" tab on the PrimeMLS Dashboard, select "My Members MLS Account," and pay the invoice(s) you wish to pay.
2. I have an admin who works for me and I'd like to pay their invoice. How can I accomplish that?: Office Heads will be able to pay any invoice pertaining to that Office. Each individual customer will have access only to their own invoice.
3. Are there late fees?: Yes, late fees will be applied per PrimeMLS Rules and Regulations. To help ease the transition to individual customer billing in Q1-25 and Q2-25, late fees will not be applied immediately. Instead, the late fee will be assessed 15 days after the due date during these first two billing cycles. It is still important to pay on time to avoid any additional charges.
4. What happens if I don't pay my bill?: If you don't pay your bill, a late fee will be assessed, and you may face suspension or termination.
- Suspension occurs 15 days after the due date. During suspension, you'll only have access to the PrimeMLS Dashboard to pay your bill - no other system features will be available.
- Termination happens 30 days after the due date. If terminated, you will lose all system access and will need to reapply to PrimeMLS, including paying any outstanding fees.
To ease the transition to individual customer billing for Q1-25 and Q2-25, these timelines will be extended. Suspension will occur 30 days after the due date, and termination will happen 45 days after for these first two billing cycles.
5. What happens to billing if a member leaves PrimeMLS or transfers to a different office?: As of Q1-25, PrimeMLS will not issue billing credits. If a customer joins and later leaves the MLS or transfers to another office, all billing responsibilities and balances will transfer with the customer.
6. Can I store my debit/credit card information: Yes. Click here for instructions. Please note that Office Heads will need to follow these instructions in order to have payment information stored to pay their own invoices.
7. Can I setup auto-pay?: Yes, and this is the best way to ensure your invoices are paid smoothly and on time! Click here for instructions. Please note that Office Heads will need to follow these instructions in order to setup autopay for their own invoices.
8. What does autopay or storing payment information under the Office tab do with the new billing process?: If Office Heads have set up autopay or stored payment information under the Office tab, this will be applicable only to invoices applied to the office. An example is a fine notice for failing to add a new agent to the office.